Privacy Policy

1. Who We Are

Reun Counsel is a family law practice registered and operating in Bangkok, Thailand. Our office is located at 89 Soi Ari, Phaya Thai, Bangkok 10400.

For privacy-related enquiries, please contact: [email protected]

2. What Personal Data We Collect

We collect personal data in the following ways:

Through our website contact form

• Full name
• Email address
• Telephone number (if provided)
• Content of the message submitted

Through direct contact (phone, email)

• Name and contact details you provide
• Information about your legal enquiry as shared by you

Through service engagements

• Identity documentation as legally required
• Information relevant to the legal matter (personal circumstances, financial information as applicable, documentation)

Through our website (automatically)

• Browser type and version
• Pages visited and time spent
• General geographic region (country or city level)
• Cookies, subject to your preferences — see our Cookie Policy

3. Why We Collect This Data and the Legal Basis

We process personal data under the following bases:

• Responding to enquiries: When you contact us, we use your details to respond. Legal basis: legitimate interest in providing the requested information.
• Providing legal services: When you engage our services, we process data necessary to perform the engagement. Legal basis: contract performance.
• Legal and professional obligations: As a legal practice, we have obligations under Thai law regarding client identification and record-keeping. Legal basis: legal obligation.
• Website analytics: Understanding how our site is used helps us improve it. Legal basis: consent (via cookie preferences) or legitimate interest where aggregated and non-personal.

We do not use personal data for marketing purposes without explicit consent. We do not send marketing communications unless you have specifically requested them.

4. How Long We Retain Data

• Enquiries that do not lead to engagement: Contact details and correspondence are retained for up to six months, then deleted.
• Client engagement records: Files relating to completed client engagements are retained for seven years from the conclusion of the matter, as required under Thai professional regulations.
• Website analytics data: Retained in aggregated or anonymised form only; individual session data is not retained beyond thirty days.

5. How We Protect Your Data

• Physical client files are stored in locked, access-restricted storage within our Soi Ari office
• Digital records are held on access-controlled systems and are not stored on portable or personal devices without encryption
• Email communication with clients is conducted via standard email; for highly sensitive documents, we may suggest secure alternatives
• Only the counsel assigned to your matter has routine access to your file
• In the event of a data breach that may affect your rights or interests, we will notify you promptly and take appropriate steps to contain and remediate the situation

6. Who We Share Data With

We do not sell or share personal data for commercial purposes. We may share data in the following limited circumstances:

• With courts and regulatory bodies: Where required by your engagement (e.g., court filings) or by law
• With other parties in your matter: Only with your explicit instruction
• With service providers: We use a small number of third-party services for website hosting and analytics; these providers are bound by data processing agreements
• As required by law: Where compelled by legal process or regulatory obligation

7. Cookies

Our website uses cookies to understand how visitors use the site and to remember preferences. You can manage your cookie preferences at any time via our Cookie Policy page.

Essential cookies (required for basic site function) are always active. Analytics and preference cookies are active only with your consent.

8. Your Rights

Under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562 / 2019, PDPA), and where applicable under GDPR for individuals in the European Economic Area, you have the following rights:

• Right of access: To receive a copy of the personal data we hold about you
• Right of rectification: To have inaccurate data corrected
• Right of erasure: To request deletion of data we hold, subject to our legal retention obligations
• Right to restrict processing: In certain circumstances, to limit how we use your data
• Right to data portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing based on legitimate interest
• Right to withdraw consent: Where processing is based on consent, to withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

You also have the right to lodge a complaint with the relevant supervisory authority. In Thailand, this is the Personal Data Protection Committee (PDPC). For EU residents, the relevant supervisory authority is in your country of residence.

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies separately.

10. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe we have inadvertently received data from a minor, please contact us at [email protected] and we will address it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If the changes are material, we will take reasonable steps to notify affected individuals.

12. Contact for Privacy Matters

For any question or request relating to this policy or to the personal data we hold:

• Email: [email protected]
• Post: Reun Counsel, 89 Soi Ari, Phaya Thai, Bangkok 10400, Thailand
• Telephone: +66 2 412 9576